ENTERPRICE RESOURCE PLANNING Research Paper Example | Topics and Well Written Essays - 2250 words

ENTERPRICE RESOURCE PLANNING - Research Paper Example The intention of this study is an information requirements determination as core and very major as one of the major interactive activities in system development. Organizations now compete in the global marketplace with the use of technology and communications. No matter what industry type or what the size of the company is, the right choice of tools will help the company in organizing expenses, analyzing sales, responding to customers, manufacturers, suppliers and partners. The risk of a schedule flaw in system management is of great importance. Scheduling is the process of arranging the events of the project in given time ranges. Risk of this occurring can be high only when the developer concentrates on a particular process more than the others. This could result to non-completion, poor product due to hurried process, and ignoring of some crucial procedures in the product’s scope. The probability of this happening is a 2, kind of a low rating, given the involvement of a super visor that will help the developer keep up to the schedule. Resource allocation is one of the trickiest ventures in any given project. The major resources that could be required in the student projects is travelling to and fro the respectable institutions, and maybe paying up for some services such as SMS servers and hosting services. The risk for this is 4, quite a high probability given the financial situation that students stand. The developer might later realize that the specifications given or found are not exactly comprehensive. Refiguring or restructuring the design to match new specifications is quite tricky. The probability for this happening is 5, given the probability of requirement inflation, usually another risk. This is the worst risk that could be expected in any project, as it would combine each of the other risks as aforementioned. This could only thus be possible if the other risks have a high probability of happening. The probability could thus be the average of e ach of the other risks. This would result with the inadequacy of the Software Requirement Specifications document, usually done after the requirements of a given system have been analyzed. The developer might later realize that the design or rather system requires additional requirements for better functionality. This automatically alters the design and thus schedule. The probability fo

Personal freedoms Essay Example | Topics and Well Written Essays - 250 words

Personal freedoms - Essay Example It would seem a perfect situation if there is no drug trade, no terrorism, secure borders and complete order in the country. However if this is done at the price of searching one’s belonging more thoroughly, or by performing body scan tests on the airport, then I would not tolerate this invasion of privacy even if this is done in an attempt to curb the terrorism. On the other hand there are many things which appear an invasion on one’s privacy but according to me I think we can sacrifice. For example, if the government keeps a record of my phone history or the books that I have checked out of library, then there is no issue because such information is trivial for me and if it helps in reducing violence and terrorism then I have no problem with this sort of surveillance. It is therefore important that the government tries to exterminate terrorism without taking from people much of their freedom. Abram, T. (2010, November 13). Personal Freedom and the American Government. Retrieved July 05, 2012, from Freedom Works:

Perusahaan Otomobil Nasional Berhad Proton

Perusahaan Otomobil Nasional Berhad Proton The company that is discussed in this essay is Perusahaan Otomobil Nasional Berhad (Proton) which is an automotive company that was founded in Malaysia on 1983. The company experienced increase in revenue from the year 2007 to 2011 and the sales of its cars is a major factor affecting revenue. Motivation level can affect sales performance, but it would not be the only factor. The goal of this essay is to explore the motivation level of Protons sales department in comparison with other factors affecting sales. Hence, the research question that arises is To what extent does the motivation level of Proton Berhads sales department affects its sales revenue? The methodology revolves around the use of survey among the Protons sales department staff and followed with an interview with one of the head of the sales department. Using the data obtained, motivation level of the staff is assessed using Herzberg Two-Factor Theory while the other factors affecting sales are assessed using PEST analysis. The conclusion was that Proton had implemented measures that help to motivate its employees, but there is a limit to how effective can motivation level affects sales as there are other factors involved such as quality and brand perception. The unresolved issue would be regarding the need of Proton to improve its quality and increase its employees motivation at the same time. 1.0 Introduction Issues regarding employees motivation had been one of the main focus of an organization as motivation can affect a certain company in many ways. Based on the book An Integrated Approach to Business Studies by Bruce R. Jewell, motivation can be defined as a factor or an influence that can drive people to behave in a certain way  [1]  . For a company, they would need a motivated workforce if they want their employees to sell well. The company in question here is Perusahaan Otomobil National Berhad(Proton) which is an automotive company that was founded on the year 1983  [2]  . Its product mix includes various categories of cars ranging from sedan, compact cars, hatchback, multi-purpose vehicle, and microvan  [3]  . Along its years of operations, Proton had been the target of scrutiny from the general public especially regarding its sales as there are criticisms to its sales  [4]  and after sales service  [5]  . One factor that can affect quality of sales service is motivation. Thus, the intention of this essay is to explore whether the motivation level of the Protons sales department had been a crucial factor affecting the companys sales revenue? Besides that, this essay would also discuss on how other factors could also affect sales revenue for Proton and how other factors could compare with motivation level in terms of its effects to sales revenue. From the questions that arise, the research question was formulated as follow:- To what extent does the motivation level of Proton Berhads sales department affects its sales revenue? 2.0 Methodology 2.1Data collection The main purpose of data collection for this particular essay is to measure the motivation level of Protons sales department. Thus, primary research had been carried for the sole purpose of measuring the motivation level of the employees. The two chosen methods were surveys and interviews. As stated before, with the data obtained, a qualitative deductive will be made to see how high or low the motivation of Protons employee. To deduce, the content theories regarding motivation used is Herzbergs Two-factor theory. 2.1.1*Details of Survey* A survey was designed in order to uncover information regarding the motivation of Protons sales department and the number of respondents was 15 people from the Enterprise Sales Team and R3 Sales Team which are a part of the sales department of Proton. The surveys question and its respective data are shown in Appendix 1. 2.1.2*Details of Interview* The interview was done with Mr. Hj. Roslan Hj. Mohamed which is currently the head of Eneterprise Sales Department of Proton. The interview question and its answers are shown in Appendix 2. 2.2 Analysis The analysis in this essay mainly revolves around the correlation between the motivations levels of Protons employees with its sales revenue. The findings will be discussed so that the extent to which the motivation level affects the sales revenue can be seen clearly. The next step is to see other factors that may be involved which can affect sales. To do this, Political Economy Social Technology (PEST) analysis will be carried out so that we can see the external factors that surround Proton. Further discussion will be carried out in order to see how big do the factors affect Protons sales revenue, and compare it with the internal factor which is the motivation level of employees. The end result would be a conclusion that will include suggestions and an unresolved issue. A simple 4 step flow can be seen below:- 3.0Main findings and analysis Determining the motivation level:- 3.1 Application of Herzberg Two-Factor Theory Based on Herzberg Two-Factor Theory, there are two aspects that define motivation which are the hygiene needs and motivators  [6]  . Fulfilling hygiene needs prevents employees from being dissatisfied while having motivators will ensure satisfaction of employees. This theory is chosen to determine the motivation level of Protons employees because of the two aspects mentioned that is evident in their working environment. Above is a table outlining the hygiene needs and motivators as outlined by Herzberg  [7]  . To determine the motivation level of the employees in Protons sales department, most of the points in the table will be discussed based on the findings. 3.1.1 HYGIENE NEEDS Relationship with supervisor Protons sales department employees feel that their supervisor listen to them and most felt that they are involved in the decision making process. They also feel that their supervisor give moderate attention to their work and most feel that their supervisor expectation of them is good in which it corresponds to their actual potential. Yet, some felt that their supervisors are bias in their work with some claiming that there is presence of so-called bosss pets and also gender biasness. Working conditions The employees of Protons sales department felt that the working condition is normal at best rather than good. Most felt that it is normal in their working condition to get positive feedback and constructive criticism. Still, some felt that office politics is present thus it could be a source of unhappiness regarding the working conditions. Salary It was found that the salary is high. This is due to the presence of many types of commission that helps to increase the payments received by employees such as finance commission, model-based commission, accessory commission, and insurance commission. 3.1.2MOTIVATORS Achievement Proton promotes the desire to achieve for their sales department by having seasonal monthly campaign. Employees will be given an incentive for achieving the target for a specific sales campaign. Recognition In Proton, the form of recognition comes in the form of a club membership that celebrates sales personnel who had sold 100 cars. Advancement Opportunities for advancement exist for Proton since it was found that an employee can advance into a sales manager in just 5 years. Growth Most of the employees agree that growing their knowledge and having opportunities for self-development is highly important for them but it can be seen that most of them thinks that the opportunities for self-development is not high but still present in the company. The presence of growth opportunities will lead to higher satisfaction for the employee. ANALYSIS OF MOTIVATION LEVEL Based on Herzberg Two-Factor Theory, to ensure employees are motivated, it is better to address the hygiene needs and then focus on the motivators. For Proton, the company had in a way provided a moderate working condition and the supervisors are having good relationship with their subordinates. These two factors fulfill the hygiene needs and reduce dissatisfaction in the sales department. Aside from that, the salary structure which is high also contributes to lower dissatisfaction for the employees. Although we cant say for sure that the dissatisfaction is completely addressed by Proton, but we can deduce that Proton had fulfilled some of the hygiene needs thus lowering the dissatisfaction among employees. For the motivators, Proton had also provided ample motivators for the sales department. We can see that Proton had provided its employees with adequate opportunities for them to receive proper achievement, recognition, advancement and growth. The presence of the motivators mention ed helps to promote satisfaction for the employees in the sales department. As a result, Proton had fulfilled the hygiene needs and provided motivators for its employees. It is hard to see whether the employees are highly motivated or not but from the discussion, it would be better if we deduce that the employees in Protons sales department is coined as motivated due to the low dissatisfaction and adequate satisfaction. 3.2 Establishing the relationship between motivation level and sales revenue Graph of growth of Protons revenue from 2007 until 2011 (Appendix 3) Judging from the graph, Protons revenue had improved for 5 years straight. As company that make cars, most of Protons revenue would come from the sales of their cars thus that is why the sales department plays a crucial role to ensure better sales. We had found before that the employees in the sales department are motivated because of the way Proton had addressed the hygiene needs and motivators. Due to the fact that the employees are motivated, it can be seen that their motivation level correlates with the increase in revenue. A motivated employee would definitely perform better when at work thus there would be higher sales compared to an unmotivated employee. As a conclusion, we could see that the motivation level had contributed to the increase to revenue. Yet, the underlying question here would be the need to establish the limit in which motivation level plays a role to the increase in revenue. Thus, the following questions could come into play:- 1. Are there any other significant factors that contribute to sales? 2. How about the state of the country Proton is in? Does it affect the sales? 3. Are there any outside factors, which are out of Protons control that contributes to greater motivation among employees? Thus, in order to uncover the extent to which motivation level plays a role, the next step would be to find the factors that affect Proton sales and determine its significance in comparison to the motivation level of Protons sales department. Determining the extent to which motivation level affects the revenue of Proton 3.3 Application PEST Analysis The use of PEST analysis is crucial in order to see the environment Proton is situated in. The findings would be analyzed regarding their significance to Protons revenue. Political Government discards protectionist policy  [8]   High excise duty for imported cars  [9]   Economy Low loan approval rate by Bank Negara Malaysia  [10]   Social Low average wage per individual  [11]   Technology Appearance of hybrid cars in Malaysia  [12]   POLITICAL Government discards protectionism with Proton thus removing Protons exclusivity in the automotive industry If a company is backed by the government, the cost of operation can be considerably lessened as there would be injection of funds by the government. This would ensure that the company can sell its products cheaper, thus garnering an increase in revenue. But what would happen if a company was stripped off from being protected by the government? For Proton, when there is no more protectionism by the government, the company would need to stand by its own thus it needs to channel its cost to their products. This will make the price of its cars higher. Still, if we look at the revenue, Protons revenue still increases despite the hike in prices. This shows that the removal of protectionism doesnt really affect Protons sales and the possible reason for this is either Proton had improved its quality or there are other factors that promote sales. High excise duty for imported cars Excise duty is one of the major factors that affect a cars price. In Malaysia, the excise duty for imported cars is imported as high thus increasing the prices of imported cars. National carmakers such as Proton and Perodua are at an advantage in terms of pricing because they can provide lower priced cars as compared to their foreign competitors. For Proton, its cars which are considered cheaper than imported cars would prompt price-sensitive consumer to buy their cars thus increasing their cars considerably. ECONOMY Low hire-purchase approval rate by Bank Negara Malaysia Bank Negara Malaysia is the national bank of Malaysia and it regulates the hire-purchase approval rate in Malaysia. Recently, the approval rate for hire-purchase differs from a carmaker to another, and for Proton it is rated as low. Not every customer can pay the full price of cars in the early stage of buying thus they would resort to hire-purchase. When the hire-purchase approval rate is low for Proton, customers cannot buy Proton cars thus they would proceed to other carmakers which has higher hire-purchase approval rate. Thus, this would reduce Proton sales. SOCIAL Low average wage per individual The worlds average wage is approximately RM 4440 ($1480) which is a stark difference compared to Malaysias average wage which is RM 1500 ($500). Due to the low wages, Malaysians wouldnt have enough purchasing power thus they would gravitate towards buying low priced products in order to save cost and sustain their living. Protons cars which are cheaper than imported cars would be a fine choice for most Malaysians thus this would contribute to more sales for Proton hence contributing to an increase in revenue. Yet, with the Economic Transformation Initiative carried out by the government, Proton would be threatened because the program was intended to increase the nationals average wage from RM 1500 ($500) to RM 4000 ($ 1333) which is closer to the worlds average wage. If the government initiative reached its goals, the purchasing powers of Malaysian would increase thus they would have a wide range of cars that is feasible for them to purchase. TECHNOLOGY Appearance of hybrid cars As the world is moving towards less use of fossil fuels in everyday lives due to pollution, hybrid cars is invented to cater for the environmentally conscious consumers. Aside from that, hybrid cars would save consumers a hefty sum of money because consumers would need to depend less and less on petroleum which is infamous for its constant rice of price. The appearance of hybrid cars in Malaysia and the governments incentive for Malaysians to buy hybrid cars is a probable factor that can affect Protons sales. Still, hybrid cars is still not many in Malaysia thus it would not be a major factor affecting Protons car sales yet. Other factors that affects Protons sales but outside the scope of PEST analysis PEST analysis is limited in the way it restricts the analysis of environment surrounding Proton towards political, economy, social, and technology. In reality, there are other factors affecting sales for Proton that should be considered. The factors could be internal or external and some of them have an effect to employees motivation. Before we discuss even further, look at the list of the factors below:- Quality of Protons cars Banks interest rate*  [13]   Pricing of used car market* Marketing methods Relationship between sales and after-sales Discussing the factors Quality of Proton cars Quality of products is undeniably one of the greatest factors affecting the sales of a product. With high quality, some product can even exist without the need of extensive marketing because there will be word of mouth, which is a great marketing method. Regarding Proton, the quality of its cars is questionable.. Aside from that, Protons car is also perceived as inferior and low quality as compared to its competitors especially carmakers from Europe, Japan and Korea. Thus, the quality of Protons cars is a huge factor affecting sales and it should be taken into great consideration when discussing about Protons sales. In term of employees motivation, the quality of Protons cars can affect its employees motivation level. It is a common knowledge that if you want to sell something, it would be best to sell the best to consumers. Why? This is because when we sell something that is high in quality; we would feel confident selling it because we know that our customers would love it once they use it. This is also true for the case of Proton. If the employees in the sales department of Proton know that the car they are selling is perceived as inferior and low quality, they would feel less motivated because they arent confident that their customer is receiving a good car. This is a good example of Expectancy Theory in which if sales personnel of Proton perceive that no matter how much effort they put into selling, they would know that the rewards will be far from their grasp. This is because even if their selling effort is great, they would not be rewarded with a successful sale of a car because they woul d feel that customers would probably not buy a low quality car no matter how good they are in trying to sell it. This shows how employees performance is also affected by the quality of products they are selling. Banks interest rate Banks interest rate for each car brand is different and will continuously change. If the interest rate for Proton is high, car prices will be high and customers will be more reluctant to buy, thus causing low sales. The opposite would happen if interest rate is low. The changes to interest will also affect the sales department employees. For example, a high interest rate would make car prices high and they would feel less motivated or confident selling the car. Pricing of used car market Pricing of used car market for a particular car brand also changes over time. If a particular car has high price in the used car market, the user of that car would be inclined to sell his car especially if the car is outdated. The opposite would happen if the price of a car is low in the used car market. For Protons employees, it was reported that they would feel more motivated selling a car to a customer who is seeking to replace their car which had been sold off as used car. This group of customers is called as the replacement buyers. Employees would feel motivated because it is easier for them to make the sale because cars are essential in everyday life and replacement buyers would feel greater need to buy a car as compared to buyers who already own a car. Motivation will convert to performance thus there would be higher sales. Marketing methods Proton marketing method revolves mostly on having direct contact with the public which is their prospect such as having activities in the showroom and shopping complex that involves the participation of the public. It is reported that the sales department employees like the direct marketing method because they like the contact with the public. Direct method of marketing is unquestionably a good way for marketing and can boost sales but for the case of Proton, the most evident benefits would be the increase to the sales department employees morale, thus there would be an increase in sales due to increased performance. Relationship between the sales team and the after-sales team The after-sales team of Proton is reported of providing low quality service to its customers and it could affect customers perception towards the brand. Still, the most important aspect about the after sales team is the relationship between the after-sales team and the sales team which is really crucial especially with regards to the sales team motivation. Sales personnel would be motivated especially during the act of selling if they know that whenever there is a problem after the customers bought the product; they can be confident that the after-sales team can handle it. For the case of Proton which has low quality after-sales service, we can probably deduce that the sales team motivation level will be affected because of low confidence towards the competency of the after-sales team. Conclusion We had started by acknowledging that the sales department of Proton is motivated based on the use of Herzberg Two-Factor Theory and the fact that the revenue increases from 2007 2011 shows that motivation did indeed prove to be a contributor to the revenue of Proton. The question that we need to really discuss is the extent to which motivation really plays a role to contribute to revenue, thus other factors that affect sales must be discovered. It was finally found that there are many factors that affected the sales of Proton and some such as the high excise duties and quality of Proton cars seemed to be a really major factor that affects sales. Thus, it can be concluded that motivation level of Protons sales department is a factor that affects sales but it is not the greatest factor. If Proton were to employ measures that can continuously improve its employees motivation, sales would increase but until a certain point when an increase of motivation wont increase the sales. This is because of the mentioned major factors such as Protons car qualities that hinder sales growth significantly. To really improve its sales revenue, there are some issues that Proton must address. External Factors Internal Factors 4.1 Issues and suggestion on how to handle it From the above diagram, we can see how the factors affecting Protons sales are sorted into internal factors and external factors. Proton should consider focusing on the internal factors because it is the factors that Proton can really control and directly improve. Thus, there are three issues that is internal for Proton and suggestions are given on how Proton can address the issues below:- 1. Product quality The quality of Protons cars is an issue that Proton should focus on addressing because customers decision to buy are mostly affected by quality. In order to improve its quality, one of the measures Proton could employ is improving its quality control method so that no inferior cars are produced. Aside from that, Proton should also maximise the benefits of owning Lotus by ensuring better technology transfer with Lotus and also devise more training that is catered to help Protons engineers to learn more from Lotus. 2. After-sales team quality The quality of after-sales is important in order to retain customers loyalty. If Proton doesnt improve its after-sales quality, customers will think lowly of the brand thus it would affect sales. It was found that Proton had made a fine decision by giving out proper training to its after-sales team recently but another factor that might affect the after-sales team quality is the salary of the after-sales team which is below industrys average. To counter the issue, Proton should either negotiate with its after-sales team or consider giving better wages or perks. 3. Employees motivation Although it was found that the employees of the sales department are motivated, yet there is still so much more Proton could do to really increase employees motivation. In Proton, there are issues that Proton should tackle such as biasness and lack of guidance in order to make the working environment a better place. Proton should also consider reviewing the Herzberg Two-Factor Theory so that the company can how it can reduce dissatisfaction even further aside from increasing satisfaction in the long run. A final note Although suggestions are given, only Proton knows best how it can improve itself because its internal issues can be tackled best from within their company. The unresolved issue here would be the issue regarding how Proton can really improve its products quality and at the same time increase its employees motivation so that more sales can be gained. If Proton were to devise a way to tackle the issue, then sales would definitely increase as a result. Word count : 3852 Bibliography 1. Chedet.cc 2. CLARKE, P. (2009). IB business and management course companion. Oxford, Oxford University Press. 3. Corporate.proton.com 4. En.wikipedia.org 5. Freemalaysiatoday.com 6. HAGEMANN, G. (1992). The motivation manual. Aldershot, Gower. 7. JEWELL, B. R. (1993). An integrated approach to business studies. London, Pitman. 8. KREITNER, R. (1983). Management. Boston, Houghton Mifflin. 9. Malaysia-chronicle.com 10. Paultan.org 11. Reganrajan.com 12. Thestar.com.my Appendix 2 Hj Roslan Hj Mohamed Head, direct and government sales operation Enterprise Sales Department ([emailprotected])Interview What is the reward package provided by Proton for its sales department employees? Generally, our reward package is similar with most companies. But, the main focus of employees when joining Proton would be the salary and commission structure of the company. Can you give a more detailed explanation about the salary and commission that you previously mentioned? I will be glad to. There are two basic positions the sales department non-executive (sales advisor) and executive (management). The non-executive or the sales advisor starts with a basic salary of RM300++. Sales advisor is similar to sales personnel and their remuneration lies within their commission is plentiful. There are 5 types of commission which are model-based commission, used car commission, financing commission, accessory commission, and insurance commission. There are also monthly and quarterly volume commissions. The executive or the management also has their own commission but the commission depends on the group they are managing. Essentially if his group succeeds, the executive will succeed too. What is the average payment that the sales advisor would receive each month? The amount is quite hefty. The average payment for sales advisors is usually RM7000 which is quite high. Is there any form of recognition sales advisors would receive after selling many cars? Yes, there is. It is called Club 100, which is an achievement club for sales advisor who achieved 100 sales. There are many benefits for the sales advisor who is a member of Club 100 such as having their own parking space. Is there any sales campaign held by Proton? Yes, there is and you could say that the sales campaign is one of the events that really motivate a sales advisor. A typical seasonal sales campaign would involve selling unpopular models. Any sales advisor who sold an unpopular model would be given a monthly incentive and that is the reason why they are eager to achieve success when a seasonal sales campaign comes. What do you think are some factors affecting motivation of a sales advisor? Well, there is a lot. One of them would be having many model ranges because sales advisor enjoy their work when they have many selection of cars that they can advise their customer to buy. Other than that, sales advisors love to sell zero problem cars which are top-notch and high quality. This is because they will feel excited selling it aside from not having to deal with customers complaints afterwards. They feel that it is hard to manage complaints about qualities because it is not they who design it. Lastly, sales advisor love selling new models too. How about the economy? Does it affect sales? Banks interest rate plays a big role here. When interest for car is high, people would definitely exercise caution before buying thus sales would be low and vice versa. You can see that when interest is low, sales advisors would be motivated because more people are inclined to buy thus increasing their chances of increasing their income. Talking about car prices, aside from interest, the pricing in the used car market also affects sales. For the public, when the price for used cars is high for their model, they would be inclined to sell it at that time so that they can buy new models. This group of people is called the replacement buyers which are the customers who buy a product in order to replace their previous items which had been sold off. You could say that when a specific model has high trade-in value in the used car market, people would be inclined to sell their cars and buy a new one to replace their own. A sales advisor would be motivated to sell cars when they know that the customers they are serving are replacement buyers. How about the leadership in the sales department of Proton? We apply autocratic way of leading as a way to manage employees in the staff department. This is what we call as the best practice approach because other leadership style is not suitable. Being autocratic doesnt mean that we need to compromise relationship between manager and the sales advisor. In Proton, sales advisors performance is closely monitored and they must sell a minimum of 6 units or they will be deeming as under perf

Carl Gustav Jung - Primer of Jungian Psychology :: Biographies

Carl Gustav Jung - Primer of Jungian Psychology Carl Gustav Jung (1875-1961) was a son of a minister in Switzerland. He was born on July 26, in the small village of Kesswil on Lake Constance. He was named after his grandfather, a professor of medicine at the University of Basel. He was the oldest child and only surviving son of a Swiss Reform pastor. Two brothers died in infancy before Jung was born. Jung's mother was a neurotic and often fought with his father. Father was usually lonely and very irritable. When the child could not take his mother's depressions and his parents' fights, he sought refuge in the attic, where he played with a wooden mannikin. Carl was exposed to death early in life, since his father was a minister and attended many funerals, taking his son with him. Also, Jung saw many fishermen get killed in the waterfalls and also many pigs get slaughtered. When he was eleven, he went to a school in Basel, met many rich people and realized that he was poor, compared to them. He liked to read very much outside of class and detested math and physical education classes. Actually, gym class used to give him fainting spells (neurosis) and his father worried that Jung wouldn't make a good living because of his spells. After Carl found out about his father's concern, the faints suddenly stopped, and Carl became much more studious. He had to decide his profession. His choices included archeology, history, medicine, and philosophy. He decided to go into medicine, partly because of his grandfather. Carl went to the University of Basel and had to decide then what field of medicine he was going to go into. After reading a book on psychiatry, he decided that this was the field for him, although psychiatry was not a respectable field at the time. Jung became an assistant at the Burgholzli Mental hospital in Zurich, a famous medical hospital. He studied under Eugen Bleuler, who was a famous psychiatrist who defined schizophrenia. Jung was also influenced by Freud with whom he later became good friends. Freud called him his crown-prince. Their relationship ended when Jung wrote a book called "Symbols of Transformation." Jung disagreed with Freud's fundamental idea that a symbol is a disguised representation of a repressed wish. I will go into that later. After splitting up with Freud, Jung had a 2 year period of non- productivity, but then he came out with his "Psychological Types," a famous

Principles of diversity, equality and inclusion in adult social care settings Essay

1. Define what is meant by: (1.1.1) A. diversity diversity means variety people varied in lots of ways their age, beliefs, height weight in a health care setting men and women vary in age, each having their own personal experiences and beliefs, clients also have their own eating habits, clients are also diverse in their personal care for e.g. a female client may only want her personal hygiene dealt with by a female member of staff. All these and many more differences make for a diverse world. see more:legislation and codes of practice relating to diversity B. equality Equality is treating people fairly regardless of their differences ensuring everyone has accesses to the same information for example housing, shelter is a basic need that everyone has regardless of their differences. Some people need extra help such as people with learning or health difficulties, people with mental illness. Equality is also about providing the right information/services so that these more venerable people are not at a disadvantage or treated less fairly than anyone else. C. inclusion Inclusion is accepting everyone despite there differences much like equality to help develop a sense of belonging; it is also getting rid of intolerance of differences and providing help and support. Any organisation or institution including local authorities, health care service providers ect that support and promote inclusion demonstrates that it supports everything about the people involved with it. Inclusion nurtures a sense of wellbeing and belonging and of confidence in ones identity and abilities. D. discrimination Discrimination happens when we act out of negative prejudice, discriminatory behaviour results in unfair and unjust treatment. The people likely to to be discriminated against are those who are different in there respect of age, sex, nationality. Ability, size, financial status. There are two forms of discrimination direct and indirect. Direct discrimination is when someone is intentionally treated unfairly for eg harassed for the colour of there skin. Indirect discrimination is when rules or guide lines meant to apply to everyone unintentionally effect one group of people more than others 2. Describe how direct or indirect discrimination may occur in the work setting (1.1.2) Indirect discrimination eg a company policy requires everyone to work a night shift indirectly discriminates against single parents. Direct discrimination eg someone being directly harassed for the colour of their skin, their sexual orientation ect. 3. Explain how practices that support diversity, equality and inclusion reduce the likelihood of discrimination (1.1.3) Inclusive practise involves having an understanding of the disastrous impact that discrimination inequality and and social exclusion can have. Having this understanding ensures appropriate and personalized care and support. Enabling a developed sense of self respect and maintain a valued role in society. 4. List key legislation and codes of practice relating to diversity, equality, inclusion and discrimination in adult social care settings (2.2.1) The human rights act 1998 the health and social care act 2008 The equal pay act 1970 residential care and nursing homes regulations 2002 The sex discrimination act 1975 Race relations act 1976 Disability discrimination act 1995 Employment equality regulations 2003 The nhs and community care act 1980 5. Describe how to interact with individuals in an inclusive way (2.2.2) To include everyone, interact the same despite age, colour ect promote everyone’s differences. 6. Describe ways in which discrimination may be challenged in adult social care settings to promote change. (2.2.3) One way to Challenge work place discrimination and making change happen is by analysing the reason why a worker behaves in a discriminatory way. 7. Identify sources of information, advice and support about diversity, equality, inclusion and discrimination (3.3.1) National nurses research unit and health worker standards these can both be accessed via internet also many leaflets there are many more sources of information. 8. Describe how and when to access information, advice and support about diversity, equality, inclusion and discrimination (3.3.2) You can accesses information via your manager, on line using national nurses research unit you should accesses this information when you feel discriminated against, treated unfairly or are being asked for advice as this is happening to someone else. Once you have completed, you’re learning Advisor will be able to cross reference all the knowledge into UNIT 4222-203 of the diploma.

Disaster Management

Disaster management is the actions taken by an organization or a country in response to unexpected events that are adversely affecting the citizens or a group of people. It’s also a body where policies decisions and all-important issues require to respond and correct the effect caused by the natural disaster is carried out. What is of must important in dealing with any kind of disaster management involves health issues and policies how to manage the provision of these health facilities training peoples on how to prevent themselves from being infected by communicable diseases.Handling cases of psychological nature and making sure that information systems dealing with health cases are reading available. The fundamental issue of dealing with water deficiency in urban area is first of all setting up emergency camps where free drinking water are offered to the residence to avoid them drinking contaminated water. Tankers should be requested to carry water to the affected in large qu antities to cut the estates in the affected area. This will enable the citizens to have access to the commodity very quickly and easily. This will also prevent affected people from using contaminated water.This water should be ensures that it is clean and pure from any contamination. The pricing of this commodity should also be educated on ways of using this water purification techniques i. e. one bottle top of this water purifier usually is mixed with 20 liters of water. Another security measure of dealing with this disaster is by setting up emergency camps in the area to deal with any cases relaxed to this problem. It will also be a center point where the residents of the area will seek information on contentious issues whenever any panic on an outbreak of a disease is reported.Government should also be requested to assist in the drilling of boreholes which will enable the tankers have easier access to water as they delivery it to the residents. The boreholes will also help in dea ling with emergency cases in the future. Although these points are easier to explain there are so many challenges faced in implementing them. Mobilizing the government to provide funds for financing the tankers is a fundamental issue, which requires more courage, and more people to press for this issue will help in providing free medical services and information is another bottleneck in dealing with this issue.This might also require a group of people to help convince them to provide these necessary services to the people. The government also needs to be mobilized to provide machines and equipments for drilling the boreholes. They also need to identify land where these boreholes should be constructed. Obtaining institutions to help in providing aid to the affected communities needs the help of the media coverage. This in turn realizes an individual who can satisfy the media to air the incident free of charge.Though this plan is not so hard to implement it is most likely to be faced with funds and voluntary services. This is so because the government might not act swiftly to helping the affected people. Most of the institutions also may lie back to providing free services. Free chemicals for treating water is also an issue which requires the support from the government and media houses in convincing some of the companies manufacturing such items to provide assistance to the affected people.